Terms and Conditions

GENERAL TERMS AND CONDITIONS
Kudos Training and Development Limited

Company registration:      08631200

Address:                             9 Coleridge Court
                                            Eaton Ford
                                            St. Neots
                                            PE19 7LY

Email:                                 enquiries@kudos-training.co.uk

Phone:                                01480 370431

Mobile:                               07528 345914


The company is based in the market town of St Neots in Cambridgeshire and operates within a ten mile radius to keep it 'local'.

The trainers are all qualified and experienced in their respective fields while sharing the same philosophy:-

Our Mission is to provide the highest quality training at a fair price for local people

Our Vision is to become the preferred training provider in the local area

Our Values are core to everything we do:-

Honesty – true to our clients and ourselves
Endeavour – working hard to ensure the clients’ success
Improvement – continuously seeking ways to improve & develop
Terminology

‘The company’ is the term used to describe Kudos Training and Development Limited and anyone providing service on their behalf and includes Kudos Driver Training and Kudos Football Coaching, etc.

‘The trainee’ is the term used for anyone utilising the services of ‘the company’

‘The sponsor’ is the term used to describe the organisation or person (other than the trainee) financing the training for the trainee.

‘Training’ is the collective term used to describe any and all the training and development services provided by the company including, but not limited to, instruction, tuition, teaching, coaching and mentoring.

‘Session’ and ‘Lesson’ should be seen as interchangeable terms that are generally just used in different areas of training, e.g. a football session and a driving lesson.

‘Immediate Family’ includes a person’s parents, siblings, spouse and children.
Training Provision

A contract is formed, subject to the terms and conditions contained within this document, when a trainee and sponsor (if applicable) agree to start training on a particular date.

The trainee / sponsor is then liable for the full cost of the agreed training (subject to the Right to Cancel below).

Right to cancel – the trainee / sponsor will be entitled to cancel the contract within fourteen days if no training has taken place. If a payment has been made, then it will be refunded minus an Administration Fee of £40.

Termination of the contract – the company reserves the right to terminate the contact when either
  • the trainee / sponsor appears, in the opinion of the company, to have breached any of the terms and condition contained within this document
  • it is apparent that the trainee is continuing to fail to benefit from the training
Hours of Business

The company's usual hours of business are

8 am to 5 pm Monday to Friday

Training will be provided at other times but a supplement may apply, depending on the service provided (see any specific terms and conditions below).
Audio & Video Recordings

Training sessions may be recorded for training and monitoring purposes.
Personal Information and Data Protection

The company respects the right for privacy and will only retain personal information as long it is necessary for the purpose of maintain training records and financial accounts.

No personal information will be shared with any Third Party (unless legally obligated to do so).

The company is registered with the Information Commisioner's Office
Equal Opportunities

The company is fully committed to providing equality in the training and all opportunities for, and during training, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation (“the protected characteristics”). The company will aim to create a training environment that is free from discrimination and harassment in any form, where all people are treated with dignity and respect.
Smoking

The company operates a strict ‘no smoking’ policy.

No smoking or vaping is permitted in vehicles or premises - or their immediate vicinity. Where it appears that such fumes may be brought into a vehicle or premises via a person’s clothes or belongings, the company reserves the right to refuse entry and, when it is the trainee, withhold training (and in such a case no refund will be given).
Behaviour
 
Verbal abuse and/or aggressive behaviour will not be tolerated and the company reserves the right to withhold training in circumstances where, in the opinion of the company, this may have appeared to have happened. No refunds will be made and future bookings may be declined.

If the trainee/sponsor provide, in the opinion of the company, any misleading or dishonest information when securing the provision of training or during the course of training, then the company reserves the right to withhold or stop training. No refunds will be made and future bookings may be declined.
Punctuality

The company will make every effort to ensure the training commences at the agreed time and place. If, as a consequence of the actions of the company, there is a delay in starting the session or it needs to be rescheduled completely, then any time lost will be made up, either at the end of the scheduled period or at a mutually convenient time. No refund will be given.

The trainee is responsible for attending the agreed venue in good time to ensure that the training session can start at the appointed time. If, as a consequence of the actions of the trainee, there is a delay starting the session of fifteen minutes of less then, if schedules permit, the company may (at its discretion) lengthen the session to make up for lost time but if this is not feasible then no refund will be given. If, as a consequence of the actions of the trainee, there is a delay starting the session of more that fifteen minutes, then company may (at its discretion) abort the session and the trainee / sponsor will still be liable for the cost of the session – no refunds will be given.
Rescheduling

The company will make every effort to ensure the training takes place as agreed. If however there is an operational need to reschedule the session then the company will endeavour to give 48 hours’ notice. When it is not possible to comply with this notice period then the company may, at its discretion, offer some form of compensation in the form of credit vouchers (that can be offset against the cost of future training). No refund will be given.

The trainee is responsible for following the agreed training programme to maximise the benefits. If the trainee wishes to reschedule any training then a minimum of 48 hours’ notice is required; to enable the company to fill the session with another client - otherwise the trainee / sponsor will be liable for the full cost of that session.
Payment

Payment must be made before the training is provided. This remains true whether it is an individual session, a block of sessions or a complete training package. Where training is provided in blocks, payment for the whole block is required.

The preferred method of payment is electronic bank transfer for single payments or standing order for payment plans:

Account name:      Kudos Training & Development Ltd
Sort Code:              23-69-72
Bank account:       10547754


Please use the trainee's name for the Reference.

Cash is accepted too.

Payment Plans - Where the cost of the training package exceeds £999 then it may be agreeable (subject to status and conditions**) to spread the payments over equal monthly installments of at least £399.

**When a payment plan is agreed the trainee/sponsor is liable for the full cost of the training regardless of whether they complete it.
Refunds

No refunds will be given when, in the opinion of the company, the trainee or sponsor have breached any of the Terms and Conditions contained within this document.

If the company has cancelled the contract due to there being no realistic likelihood of the trainee benefitting from the continuation of the training then a partial refund will be made. The refund will be calculated by deducting the cost of training already provided (calculated at the standard rate) and the Administration fee of £40 from the amount initially paid for the training.
Complaints

Any complaints regarding the company will be responded to by the Managing Director. They should be submitted in writing via
  • the online enquiry form at www.kudos-training.co.uk , or
  • email to enquiries@kudos-training.co.uk and marked for the attention of the Managing Director.
DRIVING TERMS AND CONDITIONS

In addition to the General Terms and Conditions the following will apply to driver training:
Driving lessons

Driving lessons may be taken as a single (1 hour), extended (1 1/2 hours) or double-lesson (2 hours) by prior agreement with the trainer however a double-lesson should be considered to be the norm.

The frequency of the lessons depends on the individual needs of the trainee but the company would recommend

•    a minimum of a double lesson per week
•    a maximum of three double lessons per day (with suitable breaks in-between)

Training will be client-centered and tailored to meet the needs of the trainee so intensive courses can be designed and provided if required.

The company will provide a fully insured and suitably equipped vehicle, e.g. fitted with dual controls, and a qualified instructor, i.e. one that meets the requirements of the Driver and Vehicle Standards Agency (DVSA).
Driving Tests

The company may provide a fully insured and suitable equipped vehicle for the trainee to use on their test if, and only if, the company is satisfied that they are ready for the test. This will usually be determined by the trainee passing a mock test.

When it is agreed that the trainee is ready for their test, a sesson will need to be booked to cover the test period. The duration of this will be determined by the trainer based on the various factors, including, for example, the length of time the car and the trainer will be needed, etc. This will be a minimum of two hours charged at the standard rate.

Before booking their driving test with the Driving Test Centre, the trainee is responsible for confirming that the trainer and vehicle are available at the proposed time/date/location.
Unsocial Hours Supplement

When the lesson, or any part of the lesson, falls outside the company’s usual Hours of Business then it will be classed as ‘unsocial hours’ and an additional supplement may apply for each lesson:

            Day                           Time          Rate
Monday to Friday      5 pm to 8 pm    10%
Saturday & Sunday    8 am to 5 pm    33%
Saturday & Sunday    5 pm to 8 pm    43%
Bank Holiday              8 am to 5 pm    67%
Bank Holiday              5 pm to 8 pm    77%

For example, an individual lesson (Bronze package) on a Monday evening would be

Single (1 hr):                 £45 + 10% = £49.50
Extended (1 1/2 hrs):   £67.50 + 10% = £74.25
Double (2 hrs):              £90 + 10% = £99
Bronze Package

This is the basic 'Pay As You Learn' option where each lesson is booked individually.

The lessons can be either Single, Extended or Double:

A single lesson lasts one hour and costs £45 (plus any Unsocial Hours Supplement).

An extended lesson is one and a half hours long and costs £67.50 (plus any Unsocial Hours Supplement).

A double-lesson is two hours in duration and costs £90 (plus any Unsocial Hours Supplement).

Full payment must be made before the lesson is due to start.

Please note that the Additional Concessions and Special Offers advertised are not available as part of the Bronze package.
Silver Package

This is the first of the saver options.

For the base price of ten hours of tuition (£450) the trainee will also receive

•    Free Tablet Stylus Pen (1)
•    Free ‘First Lesson’ (1 hour) (2)
•    Free lesson (1 hour) included with the next booking (3)
•    Free Theory Test learning materials (4)
•    Reduced unsocial hours supplement (when applicable) (5)
•    Priority booking over Bronze clients (6)
•    Eligibility for additional Concessions & Special offers (7)

1 A quality stylus pen – ideal for students and professionals alike, that works on phones and tablets as well as being a ballpoint pen for the ‘old school’ paper documents. They come in a range of colours but all contain black ink.

2 The ‘First Lesson’ is an introductory lesson designed to introduce the trainee to the trainer, the car and programme of learning. It is only included in the first block booking and is one hour long.

3 ‘Free lesson with the next booking’ means that after completing the ‘First Lesson’ and the ten standard lessons the trainee will be entitled to a free one hour lesson (at the standard rate) when they make a further single or block booking.

4 The trainee will be given free access to the Theory Test Pro website (www.theorytestpro.co.uk) - which claims “Learners using Theory Test Pro are twice as likely to pass than the national average”. They will have Full Access to use the online learning materials on that website using a PC, tablet or mobile.

5 When Unsocial Hours Supplements are due they will be reduced by one third (33%)

6 By booking a block of lessons trainees can reserve a regular time slot. When simultaneous bookings are made requesting the same time slot then trainees on a Silver programme will be given preference over trainees on a Bronze programme.

7 The Additional Concessions and Special Offers are open to trainees on the Silver programme, subject to any stated qualifying conditions, e.g. membership of a specific club or organisation.
Gold Package

This offers even more savings and benefits.

For the base price of twenty-five hours of tuition (£1125) the trainee will also receive

•    Free Tablet Stylus Pen (1)
•    Free Extended ‘First Lesson’ (1 1/2 hours) (2)
•    Free extra lesson (1 hour) (3)
•    Free lesson (1 hour) included with the next booking (4)
•    Free Theory Test learning materials (5)
•    Double-reduction on unsocial hours supplements (when applicable) (6)
•    Priority booking over Bronze and Silver clients (7)
•    Eligibility for additional Concessions & Special offers (8)

1 A quality stylus pen – ideal for students and professionals alike, that works on phones and tablets as well as being a ballpoint pen for the ‘old school’ paper documents. They come in a range of colours but all contain black ink.

2 The ‘First Lesson’ is an introductory lesson designed to introduce the trainee to the trainer, the car and programme of learning. It is free when included in the Trainee’s first block booking and will be an extended one and a half hour lesson.

3 Midway through the training programme an extra hour of tuition will be provided for free, either as a single lesson or part of an extended / double lesson.

4 ‘Free lesson with the next booking’ means that, after completing the ‘First Lesson’ (if applicable) and the twenty-six standard lessons, the trainee will be entitled to a free lesson (at the standard rate) when they make a further single or block booking.

5 The trainee will be given free access to the Theory Test Pro website (www.theorytestpro.co.uk) - which claims “Learners using Theory Test Pro are twice as likely to pass than the national average”. They will have Full Access to use the online learning materials on that website using a PC, tablet or mobile.

6 When Unsocial Hours Supplements are due they will be reduced by two thirds (67%).

7 By booking a block of lessons trainees can reserve a regular time slot. When simultaneous bookings are made requesting the same time slot then trainees on a Gold programme will be given preference over trainees on a Silver or Bronze programme.

8 The Additional Concessions and Special Offers are open to trainees on the Gold package, subject to any stated qualifying conditions, e.g. membership of a specific club or organisation.
Platinum Package

This is an all-inclusive package based on the needs of an ‘average learner’.

For the price of £2750 the trainee will receive

•    Free Tablet Stylus Pen (1)
•    Unlimited lessons (2)
•    Free Theory Test learning materials (3)
•    Free Driving Test (4)
•    No unsocial hours supplements (when applicable) (5)
•    Priority booking over Bronze, Silver and Gold clients (6)
•    Eligibility for additional Concessions & Special offers (7)

1 A quality stylus pen – ideal for students and professionals alike, that works on phones and tablets as well as being a ballpoint pen for the ‘old school’ paper documents. They come in a range of colours but all contain black ink.

2 ‘Unlimited lessons’ are capped at 67 and must be taken within twelve months from the time of booking. This is based on an ‘average learner needing 47 lessons and 20 further practice sessions.

3 The trainee will be given free access to the Theory Test Pro website (www.theorytestpro.co.uk) - which claims “Learners using Theory Test Pro are twice as likely to pass than the national average”. They will have Full Access to use the online learning materials on that website using a PC, tablet or mobile.

4 Once the company is satisfied that the trainee is ready to take their first driving test, they will arrange it, provide the trainer and the use of a car free of charge.

5 Any Unsocial Hours Supplements due will be waived.

6 By booking a block of lessons trainees can reserve a regular time slot. When simultaneous bookings are made requesting the same time slot then trainees on a Platinum programme will be given preference over trainees on a Gold, Silver or Bronze programme.

7 The Additional Concessions and Special Offers are open to trainees on the Platinum package, subject to any stated qualifying conditions, e.g. membership of a specific club or organisation.

Price Comparsions


When comparing the savings of the Silver, Gold and Platinum packages to the Bronze pack, calculations have been made assuming the lessons take place regularly during the day at the weekend and the learner is entitled to the 9.99% Emergency Services discount.

Theory Test Learning Materials

Trainees buying packages that include the concession of free online Theory Test learning materials will be given free access to the Theory Test Pro website (www.theorytestpro.co.uk) - which claims “Learners using Theory Test Pro are twice as likely to pass than the national average”. They will have Full Access to use the online learning materials on that website using a PC, tablet or mobile.
Theory Test Pro in partnership with Kudos Driver Training
ADDITIONAL CONCESSIONS AND SPECIAL OFFERS

Trainees on Silver, Gold and Platinum packages can also benefit from these additional concessions and special offers:
Cashback - Refer a Friend

When a trainee refers a new customer who then purchases a block of lessons, the trainee will receive cashback. The amount of cash depends on the package bought by new customer during their first booking:

Silver – £40
Gold - £50
Platinum - £60

Confirmation from the new client that they were referred by the trainee will be required.
St Neots Town FC

Students registered on the Scholarship Programme are eligible for the following discounts:

£50 off their first block booking.

Proof of registration may be required.
Emergency Services

A ‘blue light’ discount for all First Responders or other ‘front line’ emergency services personnel and their immediate family.

9.99% discount on the first block booking.

Proof of role may be required.
Riverside Runners

Members of Riverside Runners, and their immediate family, will receive a £50 off their first block booking.

Proof of registration may be required.
Armed Forces

Supporting the British Armed Forces, we are pleased to give all service personnel and their immediate family a discount of £50 off their first block booking.
Other Special Offers

to be announced soon.

Breach of Ts & Cs

Where it appears to the company that a trainee or sponsor may have breached any of the aforementioned terms and conditions, the company reserves the right to withhold training, either temporarily or permanently, from the trainee and no refund will be given – any payments already made will be forfeited.
Share by: